PRIVACY POLICY
- Processing of data in accordance with the European Union General Data Protection Regulation 2016/679
- Data Controller UAB Raktava, company code 305413963, registered office address Luokės g. 50, Telšiai. E- email info@raktava.lt, tel. No. +37067769713
HOW WE OBTAIN YOUR PERSONAL DATA
We receive your personal data directly in the following ways:
- When you place an order at www.raktava.lt, please email us. in the shop
- When you register at www.raktava.lt, you will receive an email. in the shop
- When you browse www.raktava.lt email. in the shop
- When you (or others) provide the details of someone other than the buyer who will collect the goods
- When you make payments electronically
- when you comment on or share a post or rating on our social media accounts.
WHAT PERSONAL DATA WE COLLECT ABOUT YOU AND FOR WHAT PURPOSE
Your name and contact details:
- For dispatch/collection of goods
- the execution of the booking process or possible changes
- On completing the invoice
- For information on the warranty/non-warranty repair situation
- You can pay for your order via email. Banking
- For your identification when placing an order by phone
- For information SMS or email. sending emails related to the execution of your order
- For faster entry of a new order, with less time wasted by you and us
- To contact you on our social media accounts when you contact us
Your payment information:
- For the acceptance or refund of your order
- For fraud prevention to protect both you and us
Your purchase and behaviour in our e-mails. the story of the shop:
- For issues that arise with an existing order
- On refunds
- For statistics and analysis to improve the quality of service and select the best offers
Information about the device and IP address you are using:
- For our email. improving the shop by providing the most appropriate options for browsing
- To protect your website
Video footage for when you visit our retail stores:
- We have installed surveillance cameras in our retail stores to ensure the safety of you and our staff, as well as to prevent theft of goods. When you visit our stores, you are filmed. We review videos in the event of incidents, theft or other criminal acts to protect the legitimate interests of our victims
TO WHICH THIRD PARTIES YOUR PERSONAL DATA ARE TRANSFERRED
Data is only transferred when necessary and only to trusted partners with whom we have agreements
- Courier companies, to whom we must pass information in order for the goods to reach you
- For payment institutions, when you pay by email. Banking
- For companies providing warranty services
HOW LONG YOUR PERSONAL DATA IS STORED
The data is kept for as long as is necessary for the performance of the contract for the purchase of the goods, but not for less than the legal obligations that govern our activities
HOW YOU CAN CORRECT YOUR PERSONAL DATA
If you are registered with our email address, you can sign up for our newsletter. in the shop, you can always change your contact details. Log in to your account, go to “My data” and you can edit your data. After editing, click “Save”. You can also edit the data in the following ways:
E- by email to info@raktava.lt
Telephone +37067769713
When you arrive at the retail shop on Luokės str. 50 Telsiai
INFORMATION ON MARKETING MESSAGES
With your permission, we will email you. We’ll send you personalised notifications about promotions or special offers just for you by email or SMS. You can opt out of receiving notifications in the following ways:
- In any email. by clicking the unsubscribe link in the email
- contact us by email. by post or phone
WHAT COOKIES ARE AND WHY WE USE THEM
Cookies are small text files that can be used on websites to improve the user experience. You can find out more by visiting www.raktava.lt. you agree to our use of cookies to ensure a smooth browsing experience
CHANGES TO THE PRIVACY POLICY
We have the right to make changes/revisions to this policy as necessary. They shall take effect upon the posting of an updated version of this Privacy Policy on the email address. shop www.raktava.lt. When you upload an updated version, we’ll change the update date at the bottom of the page. Your continued use of the website after such changes will mean that you accept them.
OTHER INFORMATION ON THE STORAGE OF PERSONAL DATA
Child data. If we have reasonable grounds to suspect that we are processing the data of individuals who are under the age of 16, we will remove the data of these individuals from our databases.
Editorial: 2024-04-25