PURCHASING RULES
1. General provisions.
1.1. These Terms and Conditions of Purchase of Goods (the “Terms and Conditions”) constitute a binding legal document for the Parties, which sets out the rights, duties and obligations of the Buyer and the Seller with respect to the Buyer’s purchase of goods by e-mail. Today.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account legal requirements. The Buyer is informed by email. on the shop’s website. When a customer shops online. the Rules in force at the time the order is placed.
1.3. Buy email. Today www.
raktava.lt
have the right to:
1.3.1. Natural and legal persons;
1.4. The Vendor, by adopting the Rules, also warrants that, in accordance with Rules 1.3. clause 2, the Buyer shall have the right to purchase the Goods by email. Today.
1.5. The contract between the Buyer and the Seller shall be deemed to have been concluded from the moment the Buyer e-mails the Seller. after having created a shopping cart, specified the exact delivery address (if delivery) and contact number, chosen the payment method by phone and read the Seller’s rules, click on “Confirm Order”
1.6. Each contract concluded between the Buyer and the Seller shall be stored in an email account. Today.
2. Personal data protection.
2.1. When ordering goods, the Buyer shall indicate in the relevant information fields provided by the Seller the eligibility of the order for the goods to be fulfilled, the Buyer’s personal data: name, surname or company details, delivery address, telephone number and e-mail address. to the following postal address.
2.2. By accepting these rules, the Buyer agrees to the processing of the personal data provided by the Buyer for the sale of goods and services by e-mail. during the Salesperson Performance Analysis and Direct Selling objectives.
2.3. By consenting to the processing of the Buyer’s personal data for the sale of goods and services by the Seller’s email address. purposes, the Buyer further agrees that the Buyer’s email address provided by the Buyer shall not be used for the purposes of the Agreement. the postal address and telephone number of the customer to send information messages necessary to complete the order.
2.4. The Buyer shall register by email. by ordering goods, I undertake to keep my login details secure and not to disclose them to anyone.
3. Rights and obligations of the buyer.
3.1. The Buyer has the right to buy goods online. these Terms and Conditions and elsewhere in this email. in the order set out in the information sections of the shop.
3.2. The buyer has the right to purchase the goods in a sales contract with an e-shop. in the shop, by notifying the Seller in advance in writing (by e-mail, indicating the product to be returned and its order number) at the latest within 14 (fourteen) days from the date of delivery of the item, except.
3.3. 3.2. The Buyer may exercise the right provided for in point (a) only if the goods have not been damaged or substantially altered in appearance, nor have they been used.
3.4. The Buyer undertakes to accept the goods ordered, having already paid the agreed price.
3.5. If the details provided in the registration form of the Buyer change, the Buyer must update them immediately.
3.6. The Buyer undertakes not to pass on his/her login data to third parties. If the Buyer loses his/her login details, he/she must inform the Seller by the means of contact specified in the “Contact” section.
3.7. The Buyer shall use the e-Purchase Facility to. shop, agrees to these Terms and Conditions of Sale and Purchase and undertakes to comply with and not to violate the legislation of the Republic of Lithuania.
4. Seller’s rights and obligations.
4.1. The Seller undertakes to provide all the conditions for the Buyer to make proper use of the e-shop. the services provided by the shop.
4.2. If the Buyer attempts to damage the Seller’s email address, the Buyer shall be responsible for the damage. the stability and security of the operation of the Shop or breaches its obligations, the Seller shall have the right to restrict or suspend the Buyer’s access to the e-shop immediately and without notice. shop or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy with regard to the Buyer’s personal information contained in the email address provided by the Seller. in the shop registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer, provided that the Buyer orders and pays for the delivery of the goods/goods.
5. Ordering, prices, payment procedures, deadlines.
5.1. E- The shop is open 24 hours a day, 7 days a week.
5.2. The Contract shall commence from the moment when the Buyer clicks on the “Confirm Order” button, and upon receipt of the order, the Seller confirms it by sending a confirmation email to the Buyer’s email address. by post.
5.3. Prices for goods in e-commerce in the shop and on the order form are in euros, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Pay by email. Banking – prepayment via the Buyer’s e-banking. the banking system. The Buyer shall transfer the money to the email address. the shop’s current account, as shown on the invoice. In this case, the responsibility for data security lies with the bank concerned, as all monetary transactions take place via the bank’s e-banking system. in the banking system. The Buyer must specify the number of the prepayment account in the payment destination field. If the Buyer’s account is paid by another person, the name of the Buyer must also be entered in the Payment destination field.
5.4.2. Bank transfer payment is a prepayment where the Buyer, after printing the order and going to the nearest bank branch, transfers the money to an e-banking account. the shop’s bank account.
5.4.3. Cash on delivery, picking up the goods yourself.
5.5. The Buyer undertakes to pay for the goods immediately. Only after payment for the goods has been received will the parcel start to be formed and the delivery time start to run.
6. Delivery/collection of goods.
6.1. The Buyer, having selected the delivery service at the time of ordering, undertakes to specify the exact location of the delivery, the exact postcode and a contact telephone number where the courier can call the Buyer. The Buyer may not ask the courier to change the delivery address without the Seller’s knowledge. The Buyer must negotiate separately with the Seller to change the delivery address. In the event that the Buyer’s delivery address, postcode or telephone number is incorrect, the Seller shall not be liable for the Buyer’s error and, in the event that the Seller incurs any additional transport costs, the Buyer shall be liable to pay for such additional costs.
6.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer is unable to take delivery of the Goods and the Goods have been delivered to the address indicated, the Buyer shall not have the right to claim against the Seller for the delivery of the Goods to the wrong entity.
6.3. Goods are delivered by the Seller’s authorised representative (courier).
6.4. The Seller shall deliver the Goods to the Buyer in accordance with the terms of the email. within the time limits specified in the shop. These time limits are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. The Buyer also agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately to agree on the terms of delivery
6.5. In all cases, the Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
6.6. The Buyer must in all cases immediately inform the Seller if the consignment is delivered in damaged packaging, if the consignment contains unordered goods or the wrong quantity of goods, or if the consignment is incomplete. The buyer can complain about defects by emailing. by email to info@raktava.lt within three days of receipt of the parcel. Claims received subsequently will not be considered.
6.7. In all cases, if the Buyer notices any damage to the packaging at the time of delivery, the Buyer must make a note of the damage on the delivery note provided by the courier, or draw up a separate report on the damage. The Buyer must do this in the presence of the courier. Failure to do so shall exempt the Seller from liability to the Buyer for damage to the Goods in respect of damage to the packaging not noted by the Buyer in the courier’s delivery note.
6.8. When placing an order, the buyer (valid only for wholesalers) has the option of choosing to pick up the goods independently from the physical store in Luokės str. 50 Telšiai. If you choose this method of collection, the buyer undertakes to collect the goods within three days. Failure to collect the ordered goods within three days may result in cancellation of the order. The buyer can pay the invoice in advance during this period by bank transfer or in cash on collection. Reserved goods are kept in stock for three days. If the buyer pays the invoice after the expiry of the agreed payment period and the reserved goods are no longer in stock, the buyer shall be refunded within one week, less any loss of bank charges incurred by UAB RAKTAVA in favour of UAB RAKTAVA.’
6.9. Self-collected goods are issued on weekdays between 8am and 4pm. If you are picking up your goods on your own, it is advisable to be prepared to give your order number.
7. Product quality guarantees.
7.1. Each email will have a different name. The details of the goods sold in the shop are generally given in the description of the goods for each item.
7.2. The Seller shall not be liable for the fact that the email. the colour, shape or other parameters of the goods in the shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. The Seller offers a quality guarantee for certain types of goods for a certain period of time, the specific term and other conditions of which are set out in the descriptions of such goods.
7.4. If the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legislation applies.
8. Returns and exchanges.
8.1. Any defects in the goods sold shall be rectified, defective goods shall be replaced and returned in accordance with the provisions of the Minister of Economy of the Republic of Lithuania of 2001. 29 June 217 “On Approval of the Rules for the Return and Exchange of Goods”, approved by the Order No. 217 “On Approval of the Rules for the Return and Exchange of Goods”, unless the contract cannot be withdrawn from in accordance with the laws of the Republic of Lithuania (in the case of a contract concluded for the sale of hygiene products – bed linen; see the information available at the webpage of the Public Institution Consumer Centre http://www.vartotojucentras.lt/istatymas.php?id=1038, “Specifics of the Return and Exchange of Non-food Goods”, point 18). In all cases, money for returned goods is paid only to the payer’s bank account.
8.2. If you wish to return the product(s) in accordance with 8.1. Clause 4.1, the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer by informing the Seller in advance at the e-mail address specified in the contact section of the planned return, indicating the name of the returned goods, the product code, the order number and the reasons for the return.
8.3. The following conditions must be observed when returning goods to the buyer:
8.3.1. the returned product must be in its original packaging in good condition;
8.3.2.the Goods must be in good condition and undamaged by the Buyer;
8.3.3. the product must be unused and in good condition (no damaged labels, no torn protective film, etc.) (this does not apply if you are returning a low-quality product);
8.3.4. the returned goods must be in the same condition as when the Buyer received them;
8.3.5. you must provide proof of purchase when returning the product.
8.4. The Seller has the right not to accept the Buyer’s returns if the Buyer fails to comply with 8.3. the return procedures set out in Article 5.
8.5. The buyer must deliver the returned goods to UAB RAKTAVA’s registered office in Luokės str. 50 Telšiai. IMPORTANT: The Bus Parcel Service or Lietuvos Pasts does not deliver parcels to the final destination, so you must return the goods via courier service or deliver them yourself.
8.6. In the event of a return of the wrong product(s), the Seller undertakes to take back such goods and replace them with similar suitable goods.
8.7. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, exclusive of the delivery charge.
8.8. The Seller undertakes to refund the money within 14 days in accordance with the law. d. after the authorised repairer has confirmed that the product is in good condition, i.e. no damage, no breakages, no replacement parts, the same serial number of the goods purchased and returned, etc.
8.9. In the event that the courier delivers the goods to the Buyer, but the Buyer no longer wishes to accept the goods and refuses the delivery, the Buyer shall be refunded only the money paid for the goods, i.e. after deduction of the cost of transport (both the delivery of the goods and the return of the goods to the Seller).
9. Responsibilities of the buyer and seller.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller shall not be liable for the consequence and shall be entitled to claim direct damages from the Buyer.
9.2. The Buyer is responsible for the actions performed using this e-shop. shop.
9.3. Once registered, the Buyer is responsible for disclosing his/her login details to third parties. If you email. the services provided by the shop are used by a third party logged in to the e-shop shop using the Customer’s login credentials, the Seller shall treat that person as the Customer.
9.4. The Seller shall be exempt from any liability where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite the Seller’s recommendations and the Buyer’s obligations, when given the opportunity to do so.
9.5. If the Seller’s email address. links to e-mails from other companies, bodies, organisations or individuals. websites, the Seller is not responsible for the information or activities contained therein and does not supervise, control or represent those companies and individuals.
9.6. In the event of damage, the Party at fault shall indemnify the other Party for direct damages.
10. Marketing and information.
10.1. The Seller may, at its sole discretion, initiate an e-shop. various promotions.
10.2. The Seller has the right to unilaterally change the terms of the Shares and to cancel the Shares without prior notice. Any change to the terms and conditions of the shares shall only invalidate the ploughing going forward, i.e. y. from the moment they are made.
10.3. The Seller shall send all notifications by the means of communication indicated in the Buyer’s registration form.
10.4. The Buyer shall send all notifications and questions to the Seller’s e-mail address. the phone number and email address of the “Contacts” shop. postal addresses.
10.5. The Seller shall not be liable if the Buyer does not receive any information or confirmation messages sent by the Seller due to the Internet connection, email service provider networks.
11. Final provisions.
11.1. These Terms and Conditions of Sale and Purchase of Goods have been drawn up in accordance with the laws and regulations of the Republic of Lithuania.
11.2. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of disagreement, disputes shall be settled in accordance with the procedures laid down by the Republic of Lithuania.