Returns

RETURN OF QUALITY GOODS

You can return the product within 14 calendar days from the date of purchase or delivery. To return an item, you must fill in an application form.

The returned product must meet the following requirements:

  • Intact packaging, intact labels, intact protective films.
  • The product is unused and undamaged.
  • The product is complete with all documentation supplied by the manufacturer.
  • The purchase documents are provided with the goods.
  • There is no refund for return delivery service via courier.

When returning an item purchased in the shop, we will ask you to submit a free-form written request with detailed order information: order number, item, item code, price, delivery date. The request must include an account for the refund.

Product return form

We may refuse to take back the goods if there have been changes to the appearance of the goods or the packaging that were unnecessary to inspect the goods, including damaged labels, torn protective films and damage to transparent packaging that would not prevent you from exercising your right to inspect.
If damage to the packaging of the goods means that the goods cannot be subsequently disposed of at the same price, without prejudice to the rights of the other Buyer of the goods to purchase new and unused goods, such goods may only be returned by mutual agreement (e.g. if you have agreed to compensate for the difference in the depreciation of the goods).
When returning quality goods, the Buyer shall bear all transport costs associated with their return.
When returning quality goods, the buyer is responsible for the packaging of the goods.

Please send or deliver the returned product to the headquarters address below:
UAB “RAKTAVA”
Luokes st. 50, Telšiai, Lithuania, LT-87128

Please inform us of the return by email. email info@raktava.lt or contact by phone +370 677 69713